Privacy Policy

Last updated: [July 30, 2025]

At caremug.com, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and place an order.

1. Information We Collect

We collect only the necessary information required to fulfill your orders and provide a smooth shopping experience:

Personal Information: Name, mobile number, shipping address, and email address (if provided).
Order Details: Products you’ve added to your cart or purchased.
Technical Information: IP address, browser type, device information, and usage patterns via cookies (only where applicable).

We do not collect or store any sensitive financial data like credit/debit card numbers, UPI IDs, or net banking information.

2. How We Use Your Information

Your information is used strictly for:

Processing and fulfilling orders
Delivering products to your specified address
Contacting you about your order (e.g. confirmation, delivery updates)
Responding to your inquiries or support requests
Improving our website, services, and customer experience

We do not use your data for unsolicited marketing, nor do we sell, rent, or share your data with third parties for advertising purposes.

3. Payment and Security

We currently operate using Cash on Delivery (COD) only.

No online payment methods are integrated into our store.
We do not ask for or collect any UPI, card, or banking details.
All payments are collected physically by our delivery partner at the time of delivery.

4. Cookies and Analytics

Our website may use cookies to enhance functionality and gather anonymous usage data.

Cookies are small text files stored on your device to remember user preferences and track basic user behavior.
We may use tools like Google Analytics to understand visitor activity, which helps us improve site design and navigation.
These tools do not collect personally identifiable information.

You can disable cookies in your browser settings at any time.

5. Data Sharing and Disclosure

We may share your data only in the following cases:

With our trusted delivery partners solely to fulfill your order
With law enforcement, if required by applicable law
Internally with authorized personnel for order management and support

Your data is never sold or used for any third-party promotional purposes.

6. Data Retention and Protection

We retain your personal and order-related information for as long as necessary to:

Fulfill your orders
Comply with legal or regulatory requirements
Resolve disputes or enforce our policies

We implement industry-standard security measures to prevent unauthorized access, misuse, or disclosure of your information.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for non-essential data usage

To make such requests, please contact us using the information below.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we’ll revise the “Last updated” date at the top of this page.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or your data, please reach out to us at:

caremug.com
Email: info@caremug.com
Phone: +91 9999999999